Returns Policy

Thank you for shopping at ELLORVAXENTIS. We hope that you are delighted with your purchase. However, if you are not completely satisfied with your order, we are here to help.

Eligibility for Returns

To be eligible for a return, please ensure that:

• Your item must be unused and in the same condition that you received it.
• The item is in the original packaging with all accessories and tags intact.
• You initiate the return within 30 days of receiving the item.

Non-returnable Items

Certain types of items cannot be returned, such as:

• Gift cards
• Downloadable software products
• Personal care goods (such as beauty products)

Return Process

To initiate a return, please contact our customer support team at [email protected] with your order details. We will provide you with further instructions on how to send your return.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow a few days for the refund to be processed by your bank.

Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item, please follow the return process to return your original item, and then place a new order for the replacement item.

For more information on our Returns Policy, please contact us at [email protected].

We appreciate your understanding and cooperation. Thank you for shopping with ELLORVAXENTIS.